My contact information (phone number, billing address, et cetera) has changed. Do I need to inform the conservancy district?
YES. It is the customers’ responsibility to notify the Conservancy of any change of address. Please come in or call the office to change your contact information. Failure to update your contact information will NOT prevent liability for ongoing charges.
Can I transfer my service to another person without having to have the water shut off and turned on again?
Yes, However, a Transfer Fee of Twenty-Five dollars ($25.00) is charged for a change of name as a result of new contract, purchase or lease.
Should I have a 'whole house shut-off valve' installed?
YES! Not only should you have one, you are required to have one. A whole house shut-off valve allows you to turn off the water service to your residence in order to stop a leak in your lines and/or make repairs. If the Conservancy is called out to turn your water off because of a leak in your lines, you can be charged a $150.00 emergency shut-off charge.
How do I find my sewage hookup?
The easiest way to find your sewage hookup is by visually following a drain pipe from under your residence to the point where it turns down into the ground. The pipes going into the ground are generally 4” to 6” in diameter. They’re usually green or white.
What plumbing am I responsible for as the home owner/resident?
Anything inside the meter pit, or between to pit and the main (in the road) is the responsibility of VBL Conservancy, anything outside that pit towards the residence (including any nipples, reducers or other adapters) is the responsibility of the resident. For example, if a leak develops in a water pipe that supplies water to your garden hose faucet, that is YOUR responsibility.
What constitutes an emergency or 'after hours' call?
An emergency is any event that disrupts the normal supply of clean water to your home - such as a burst water main.
Is there a charge for after hours or emergency calls?
There will be no charge if it is an actual emergency. However, if a conservancy employee shows up to find that it is not an emergency, or not a problem with the conservancy's lines or supply, a $50.00 callout charge will be added to your next bill.
What causes sewer blockages?
Blockages are often caused by soil settlement, misaligned joints, tree roots, pipe collapse, grease buildup, or by placing items in your system that should not be flushed down a drain. Please refer to the following document about what not to flush.
What should I do if my sewer backs up?
Please read through this brief document to help diagnose the problem: Sewer Problem Checklist.If the main sewer line is backed up, call the Conservancy's office right away and report the incident. If after office hours call the emergency number and report the incident. If possible, move any yard decorations or debri that might restict access to your sewer hookup and any cleanouts located on your property - we may need to use a large roto-rooter or get equipment to the cleanouts.
Why is my trash not getting picked up?
Trash collection is not orchestrated by the Conservancy District. Please contact Republic Services with all trash related questions.